Management systems and citizen requests

What it sets out

• §Resolve petitions within fifteen (15) days of receipt, unless a special legal rule applies.
• §Let anyone submit petitions free of charge.

Official source: Función Pública — Law 1755 of 2015

Common gaps

• ☐Requests arriving through several channels with no single tracking number.
• ☐No alerts before deadlines expire.
• ☐Request reports assembled by hand.

What we deliver

• ☑Request module with tracking numbers, assignment and alerts.
• ☑Deadline tracking dashboard.
• ☑Project and risk tracking for managers.
• ☑Staff training.